FAQ'S

FAQ'S

Your data recovery questions answered by our expert technicians

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What is the data recovery process?

The initial assessment of your device is free of charge. After receiving your device, our experienced data recovery technicians will assess the issue and compile a technical report of what’s happened that caused the device to fail. If the data can be recovered, we will send you a file list of the recoverable data along with a quote before beginning the technical recovery process.

How will I get my data back?

Your data will go on a either a memory stick or a hard drive dependant on how much data is recoverable. We will send your data back recorded delivery.

Depending on the size and the nature of the data, your data will be returned to you on a separate hard drive or memory stick. The package will be tracked and a signature will be required upon delivery.

Will I get all my data back?

We can’t guarantee you we can recover all the data – we do however do everything we can to recover as much as we can.

We are unable to guarantee that we can recover 100% of data in all cases.

Unfortunately, there are some rare occasions where data may not be recovered, but this should be clear during the initial assessment and our technicians will talk you through any issues that arise.

We do everything we can to recover as many of your files as possible.

Do I pay for what I want recovered?

Unfortunately, you cannot pick and choose specific files to recover or ask us to discard files you no longer require or do not want us to recover.

If data can be recovered from the drive or device, all of the recoverable data will be returned to you, then it’s up to you whether you discard any files you no longer need.

Can you recover encrypted data?

Yes, we can recover encrypted data from your device, however it will be returned to you in its encrypted format. You must have the relevant decryption keys or password in order to access your files.

What tools do you use for data recovery?

We us various tools and equipment to recover data. Our main go to recovery tool is Ace Labs PC-3000. We also use MRT data labs and in-house solutions.

Where are you based?

We are based in Basildon, Essex and we serve customers across the UK.

To keep our costs competitive we ask you to send in your device to us and we will cover the cost to send your data back. However, if you do live locally you are welcome to drop your device to us in Basildon.

Our drop-off locations accross the UK are contact-free and COVID secure.
We are not affiliated with any other data recovery companies and we do not trade under any other names.

Have you recovered data after [x] issue?

Most of the time yes, our team have experienced a multitude of different issues with hard drives, memory sticks and other forms of storage media.

We are highly experienced data recovery technicians and we’ve seen some extreme cases where data can be successfully recovered.

In all cases, we need to examine and assess the device in the first instance so we can fully determine what needs to be done.

Can you recover data from a head crash?

Yes, this is a common failure with hard drives, sometimes due to manufacturer’s fault or an array of other factors. We deal with drives that have suffered a head crash on a daily basis and our success rate is very high.

There is a much higher chance of recovering your data by using a donor device that matches the failed drive. Our technicians always do their utmost to recover data from your drive, no matter what caused the failure.

What about physically damaged devices?

In many cases, yes! Whether you’ve got a USB stick or SD card that’s snapped in half or a hard drive that was dropped and dented, there’s still an extremely high chance that your data can be recovered by our technicians.

However, it’s impossible to know until we have performed an assessment.

Do you offer cloud storage?

Currently, no. However we are currently working on providing a cloud storage service, so watch this space and keep an eye on our blog for future updates!

Not at this present time – it is something we are working on so watch out for future updates.

What steps can I take to protect my data?

Our data recovery blog is full of tips and advice for you on how to protect your important data and get the most longevity from your hard drives and other storage media.

Our Latest Blog Posts

How to keep your hard drive cool

by HDD Recovery uk • 23 Nov, 2020
Computers need to be kept cool. They’re manufactured with heat sinks, fans, air vents and other forms of cooling systems. Hard drives are particularly sensitive to heat and keeping them running at an optimum temperature can protect your files as well as increase the lifespan of your device too. This article will explain why it’s important to keep your hard drive cool and give you specific advice to improve the environment for your hard drive. All computers and electronic devices produce excess heat. Why? Because the sensitive equipment inside your computer is working constantly. More intensive usage, such as video editing or gaming is power-hungry and produces even more heat as a result.

Can a wiped Hard Drive Be Recovered?

by HDD Recovery uk • 02 Oct, 2020
Is it possible to recover files from a wiped hard drive? Have you accidentally deleted files without a backup?! If you’ve found yourself in a panic about your lost files and photos – this article will help you realise that all is not lost! There is a high chance that your files are still on the drive, they just need a bit of persuasion to be found again! If you’ve had a “Oh No!” moment, the first thing to do is stop worrying. Take a deep breath and get yourself a strong coffee (or your drink of choice!) We’re all human and we all make mistakes, so if you’ve hit ‘delete’ on the wrong folder, you won’t be the first and you certainly won’t be the last. In most cases, whether your hard drive has been physically damaged, become corrupted, or even if you’ve accidentally deleted important files, your data can often be recovered. If a hard drive has been wiped – formatted of all data – there’s a strong chance that your data is recoverable. However, most home users will not have the equipment or tools to do so at home, so specialist data recovery services are invaluable if you’ve lost files. In the case of individual files, folders or directories that you’ve deleted in error, these are also recoverable with the right tools. As professional data recovery specialists, we’ve seen all manners of different data loss stories and business disasters; we’ve had the tears, the lost memories and the unintentional button clicks. In the majority of cases, all the panic and stress was unnecessary, because we are able to successfully recover data from almost any device, no matter how disastrous it may seem. It’s time to find out how to recover those files before it’s too late!

Is it possible to recover data from a failed hard drive?

by HDD Recovery uk • 23 Aug, 2020
Are you wondering if it’s possible to recover data from a failed hard drive? If your hard drive has recently become inoperable, you’re probably frantically trying to find out how to recover your data. Your hard drive crashing, getting damaged or becoming corrupt is your worst nightmare. However, there’s no need to despair just yet! It’s absolutely possible to recover your data from a hard drive. This blog post will explain all that you need to know. Before we begin, the term ‘hard drive’ is generally used to refer to your computer’s storage device. However, what you may be referring to as a hard drive may actually be a Solid State Drive (SSD) or eMMC card, depending on what type of device you have. Whether you’re using a spinning hard drive, a solid state drive, any type of external hard drive or a tiny SD card , this article still applies to you.
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